Day-of-Event Operations
Eventix's Universal Ticket Scanner turns your phone into a gate infrastructure device that can read and validate tickets from multiple providers. Whether it's an Eventix QR code, a TicketPal barcode, or a printed ticket number — one scanner handles them all with automatic provider detection and real-time validation.
Navigate to /check-in and select your event. The universal scanner activates your camera and supports QR codes, Code128, Code39, EAN, UPC, and PDF417 barcodes. It auto-detects the format — no configuration needed.
When you scan a code, the system automatically identifies the ticket provider. Eventix QR codes are validated against the tickets database. External codes (TicketPal, TicketLinkz, etc.) are matched against registered batches. The provider name is displayed on the result screen.
Go to your event management page → Physical tab → Providers. Add each external provider with its name, prefix, code pattern, and verification method. This tells the scanner how to recognize and validate tickets from that provider.
From the Physical tab → Devices, register each phone or tablet that will be used for scanning. Set the gate name (e.g., 'North Entrance') and authorize the device. Only authorized devices can run check-in scans — preventing unauthorized access.
Valid tickets show a green confirmation with provider name, attendee info, and ticket number. Duplicates show an orange warning with the original scan time and gate. Invalid tickets show a red error. Suspicious codes (outside registered ranges) trigger a yellow warning.
If a code won't scan (damaged barcode, cracked phone screen), switch to manual entry. Type the ticket code and the same validation pipeline runs — provider detection, range checking, duplicate prevention.
Your dashboard shows check-ins broken down by provider: Eventix, TicketPal, TicketLinkz, generic — with totals. This gives you a complete picture of attendance across all ticket sources.