Privacy Policy

1. Introduction

Eventix ("we", "our", "us") is committed to protecting your personal data in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our Platform.

2. Data Controller

Eventix is the data controller responsible for your personal data. For any data protection queries, contact us at support@eventix.cloud.

3. Information We Collect

We collect the following categories of personal data:

• Account Information: Name, email address, and password when you register.
• Banking Information: Bank name, branch, branch transit number, account type, and account number (stored securely) when Organisers set up payouts.
• Transaction Data: Ticket purchases, payment amounts, and order history.
• Event Data: Events you create, attend, or save.
• Technical Data: IP address, browser type, device information, and usage logs collected automatically.

4. How We Use Your Information

We process your personal data for the following purposes:

• To create and manage your account.
• To process ticket purchases and facilitate payments between Attendees and Organisers.
• To process payout requests to Organisers' bank accounts.
• To communicate with you regarding your account, events, and transactions.
• To improve our Platform, services, and user experience.
• To comply with legal obligations under applicable law.
• To prevent fraud and ensure Platform security.

5. Legal Basis for Processing

Under applicable data protection laws, we process your data based on:

• Contract performance: Processing necessary to provide our Services to you.
• Legitimate interests: Improving our Platform, preventing fraud, and ensuring security.
• Legal obligation: Compliance with applicable laws and regulations.
• Consent: Where you have given explicit consent for specific processing activities, such as marketing communications.

6. Data Sharing

We may share your personal data with:

• Event Organisers: Your name and ticket details when you purchase tickets for their events.
• Payment Processors: To facilitate secure payment transactions.
• Service Providers: Third-party providers who assist with hosting, analytics, and customer support, bound by data processing agreements.
• Legal Authorities: When required by law, court order, or to protect our legal rights.

We do not sell your personal data to third parties.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Sensitive banking information is encrypted and access is restricted to authorised personnel only. Full account numbers are stored securely and only the last four digits are displayed in the user interface.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our Services. Transaction records are retained for a minimum of seven (7) years to comply with tax and financial reporting obligations. You may request deletion of your account data at any time, subject to our legal retention requirements.

9. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at support@eventix.cloud. We will respond within thirty (30) days.

10. Cookies & Tracking

We use essential cookies to maintain your session and preferences. We may use analytics tools to understand how our Platform is used. You can manage cookie preferences through your browser settings.

11. International Data Transfers

Your data may be processed on servers located in various jurisdictions. Where this occurs, we ensure that adequate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

12. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Eventix
Email: support@eventix.cloud